Updating order status

When a buyer places an order for your product, it will initially have one of two statuses:

1. “Processing” if payment was successful.
2. “On hold” if payment was not successful.

If the order is on hold, you can do nothing. You just have to wait until the customer pays or the system automatically cancels the order. However, if the order is processing, then you need to take action.

To access available orders, you need to log in to your daapia.com seller account and access your seller dashboard.

1. Click “Orders” in the left panel menu.
2. Once on the orders page, your can click the order status filter to display only orders of a certain status. You can also search for orders for a specific product by search for the product in the “Filter by product” field. By clicking the “Choose Date Range” field, you can filter orders by date.
3. Click an order’s number in the “Order” column, or click the “View Details” button corresponding to the order you wish to view.

4. Click the “Order status” drop down box and choose a status.
   • If the order was on hold and has been paid, change the status to “processing” to let the buyer know that payment has been received. Click the “UPDATE” button, then proceed to the next step.
   • Once an order is processing, you need to ship the product to the buyer.
   • Once the buyer has confirmed receipt of the product, or 7 days have elapsed without any complaint from the buy, you can complete the order by choosing “Completed” from the order status drop down box and clicking the “UPDATE’ button.