Return and refund policy

Tangible products

Buyers must be allowed to return tangible products for full refund (including shipping fees) or replacement in any of the following situations:

1. Product is not as described;
2. Product is damaged upon receipt. Sellers should deal with their shipping agents to sort out any damage issues;
3. Buyer did not receive the product. In this case return is not applicable.
4. Any return conditions as defined in the seller’s Return and refund policy.

Downloadable products

For downloadable products, it is at the discretion of the seller to accept returns and refunds or not. If they choose not to accept returns and refunds, they must ensure that they make adequate provisions for dealing with defects in downloaded products, e.g. by offering new downloads or by correcting the defect within a reasonable period.

Where refund conditions are not explicitly outlined in this policy, sellers should endeavor to provide their own refund conditions.

If a buyer has to be refunded an order, the seller pays a penalty of 1.95% of the order value. This is to cover payment processing fees. The penalty value will be deducted from any subsequent withdrawal by the seller. To avoid refund requests, ensure that you have products before you list them; that you describe your products correctly to match what you will be sending to customers; and that you send customers products as you have described in your listings. You want to do well to resolve issues with your customers so that they do not escalate to the point of refund. Note that customers’ orders will be refunded only when the seller is found to be at fault in a dispute.

Returns and refunds will be available to buyers for seven (7) days from the date of order placement.

A seller cannot define a shorter period in their return and refund policy.

Your policies can influence your sales. Ensure that your policies are not unreasonable for buyers to follow.

Notes

1.  Sellers are bound by the conditions defined in this policy and any acceptable conditions they define in their store or product Return and refund policy.
2. Seller’s Return and refund policy must not contradict that of daapia.com.